Here, you will find answers to the most common solar panel protection questions, covering our bird proofing products, delivery options, and policies. If you have any further questions, please feel free to contact our customer service team. We’ve got you covered.
General
What is Solar Proof Protect?
Solar Proof Protect is a leading provider of high-quality solar panel protection products, designed to protect solar panels from environmental damage and bird pests, ensuring optimal performance and longevity.
What types of products do you offer?
At Solar Proof Protect, we offer a wide range of solar panel protection products, including bird proofing kits, solar panel mesh rolls, universal critter clips, and other essential accessories designed to prevent birds from nesting under your solar panels and maintain their efficiency.
Are your products compliant with UK regulations?
Yes, all Solar Proof Protect products are fully compliant with UK regulations. Our solar panel bird proofing kits and accessories meet the highest standards of quality and safety to provide effective and reliable protection for your solar panels.
What is the difference between a trade account and a standard account?
A trade account with Solar Proof Protect is designed for businesses and professionals in the solar industry, offering bulk purchasing options, special discounts, and dedicated support. A standard account is for individual customers who need solar panel bird proofing products and accessories for personal use.
Ordering and Shipping
What payment methods do you accept?
We accept online payments by credit or debit card, which are processed immediately using our secure payment server and HSBC Secure ePayments.
What delivery options do you offer?
We partner with DPD to provide reliable next-day delivery services across the UK mainland. For more information regarding delivery charges, see our delivery information.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or text. You can use this number to track your solar panel bird proofing products through our courier’s tracking system.
Returns and Exchanges
What is your return and refund policy?
Solar Proof Protect offers a 30-day returns policy on all products. For more details, please refer to our full returns policy here.
What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact Solar Proof Protect customer service immediately. We will arrange for a replacement or refund and guide you through the process of returning the faulty item. Solar Proof Protect will not be held responsible for any loss of time or expenses as a result of any product failure. For more information, read our policy here.